Terms & Conditions
Appointments
A valid phone number and email address are required to secure your appointment. Please ensure all booking information is accurate and up to date.
Deposits
A non-refundable deposit may be required to reserve your appointment. Deposits will be applied toward the total service cost and are forfeited in the event of a cancellation or no-show.
Cancellations and Rescheduling
Appointments must be canceled or rescheduled at least 24 hours in advance. Cancellations made with less than 24 hours' notice may result in the loss of your deposit and/or a cancellation fee.
Late Arrivals
Clients arriving more than 15 minutes late may need to reschedule their appointment or receive a modified service to accommodate scheduling constraints. Full service pricing may still apply.
No Shows
Failure to attend an appointment without notice will result in the forfeiture of any deposit paid and may require full prepayment for future bookings.
Hair History
Clients are responsible for providing accurate information regarding their hair history, including previous color services, chemical treatments, box dyes, relaxers, keratin treatments, medications, and any scalp or hair conditions. Failure to disclose relevant information may impact service results.
Service Results
While every effort is made to achieve your desired result, outcomes cannot be guaranteed due to factors including hair history, hair integrity, previous color services, and overall hair condition. Multiple appointments may be necessary to achieve certain results safely.
Model Consultations
Clients receiving discounted model services understand that services are performed for educational, portfolio, promotional, or content creation purposes. Exact results cannot be guaranteed, and additional time may be required for the appointment.
Mobile Services
For mobile appointments, clients must provide a clean, safe, and suitable workspace with access to electrical outlets and adequate lighting. Service may be declined if the environment is deemed unsafe or unsuitable.
Children & Guests
To ensure a safe and relaxing experience, only approved guests may accompany clients. Children should not be left unattended during appointments.
Health & Safety
Clients who are experiencing symptoms of illness may be asked to reschedule their appointment.
Payment
Payment is due upon completion of services. Accepted payment methods will be provided at the time of booking.
Satisfaction Policy
Client satisfaction is important. Any concerns regarding a service must be communicated within 72 hours of the appointment. Adjustments may be offered at the stylist's discretion. Refunds are not provided for services rendered.